Kiosk settings and problems
Open a kiosk's settings, and what to do when it's offline, in use elsewhere or someone is missing.
Owners and admins can open a kiosk’s settings on the device, and fix most problems themselves.
Open the kiosk’s settings
- On the kiosk, tap the gear: Kiosk settings.
- Tap your own name.
- Enter your own kiosk PIN.
The kiosk must be online. You must be on that kiosk’s list of people and have a PIN, so on a kiosk for one team, an admin who isn’t in the team can’t open the settings there.
In the settings you can:
- Refresh now: load changes you made on the web straight away, such as a new project or new people.
- Disconnect this device: sign the device out of the kiosk, for example before you hand the tablet over.
- See whether the kiosk is online, and any clock-ins still waiting to be sent.
The settings close by themselves after a minute without a tap. To change the kiosk’s name, project or team, edit it on the web under Kiosks.
Problems and fixes
“No connection”
If offline clocking is on for your company (it is from the start), the kiosk keeps working without internet for up to 72 hours. Clock-ins, clock-outs and breaks are saved on the device and sent when the connection is back. The kiosk shows how many are waiting. Admins turn offline clocking on or off under Settings → Clocking in & out → Requirements → Allow offline recording.
If a saved action can’t be sent, for example because the PIN was wrong, it’s listed in the kiosk’s settings with the reason. Check it against the person’s hours. If it was right, add or correct the hours in EasyHours (see Correct an employee’s hours), then dismiss it on the kiosk.
“In use on another device”
The same kiosk was opened on another tablet or browser. A kiosk works on one device at a time. Tapping Try again takes it back, which disconnects the other device. Use a separate kiosk for each device: see Set up a kiosk.
“Kiosk link not valid” or an old QR code
Someone made a new kiosk link, which signs out every device. Open the kiosk’s current link again on the device: on the web, under Kiosks, click ⋯ next to the kiosk → Kiosk link and QR code.
“Kiosk unavailable”
The kiosk was deactivated on the web. Reactivate it under Kiosks: click ⋯ next to it and choose Reactivate.
“Update required” (iPad or Android tablet)
The kiosk app is too old. Update EasyHours Kiosk from the App Store or Google Play. If the tablet is locked in Guided Access or screen pinning, turn that off first.
Someone isn’t on the kiosk
- The kiosk shows active employees: everyone, or the members of one team. Check that the person is in that team, that the team itself is active, and that the person wasn’t deactivated.
- New people appear after the kiosk syncs. Tap Refresh now in the settings to load them now.
“PIN not available” or a forgotten PIN
The person has no PIN, or forgot it. Give them a new one: see Set employee kiosk PINs. After too many wrong tries, the kiosk asks them to wait a moment.
Check kiosks from the web
Under Kiosks, each kiosk shows its status: Online, Reconnecting, Offline (nothing heard for more than 5 minutes), Not set up or Inactive.
An iPad or Android tablet that was signed out of the kiosk can be reconnected without a new link. Find the 16-digit Recovery PIN under ⋯ next to the kiosk. On the tablet’s welcome screen, choose to connect with a code, enter the PIN and connect.