Change your plan or users

Only the company owner manages the plan, on the web under Settings → Billing. Admins see Billing is managed by the company owner.

How the plans work

• Free: for one person. Once a second person is active, time tracking stops for everyone until you choose a plan.
• EasyHours: every feature, for a number of users you choose, from 2 to 250. For more, email us for a custom plan.

Everyone with an account counts as a user: admins, managers and people who only use the kiosk too. Deactivated people don’t count. You pay monthly, yearly or every 2 years, by card or by invoice. Invoices are available in some countries and from a minimum number of users; the payment step tells you.

Choose a plan

1. Go to Settings → Billing and click See plans.
2. Choose how often you pay and how many users you need. The price shows as you go. Click the button to continue.
3. Choose Pay by card or Pay by invoice, and fill in your billing details.
4. By card, continue to Stripe’s secure payment page and enter your card. By invoice, click Start free trial (or the button to subscribe).

If you’ve never had a subscription, you start with a free trial: 14 days with monthly payment, 30 days with yearly or 2-year payment. Nothing is charged until the trial ends.

Change how many users you pay for

1. Go to Settings → Billing.
2. Below your plan details, click Change users.
3. Use − and + to choose the number. The price change shows before you confirm.
4. Click the button to confirm, for example Change to 15 users.

• More users work straight away. You pay the difference for the rest of the current period.
• Fewer users: the lower price starts at the end of the period (or when your trial ends), and nothing is refunded. The lower limit on adding people applies straight away.
• You can’t go below the number of active people. Deactivate someone first: see Remove or deactivate an employee.

When every user is taken

New people can’t be added or join with the company code, and EasyHours says every user on your plan is taken. Add users as above, then try again.

Good to know

• Monthly to yearly, or card to invoice? These can’t be changed in EasyHours yet. Email us and we’ll switch it for you.
• On older plans (such as Small, Medium or Large), email us to change the number of users.
• Can’t change the number? It can change at most twice a day, and not while a payment is overdue or the subscription is set to end.
• In the apps: More → Billing shows your plan and invoices. With a US App Store account, you can change users in the iPhone app too. Otherwise, use EasyHours in a web browser.